Notice history

Resolved

March 03, 2026 at 9:48 PM

Resolved

March 03, 2026 at 9:48 PM

IT Outage – Citrix ResWare (Standalone Application Only) – Resolved

Impacted Service(s):	Citrix ResWare (Standalone Application Only)
Incident Description	Outsourcers were temporarily unable to access the standalone ResWare client via Citrix after a virtual server unexpectedly reverted to an older system image. The server was restored using a recent snapshot and rebuilt as needed. Full access has been successfully restored.
Service Impact:	Service Impact: Access to the Citrix ResWare standalone application for outsourced users External Citrix Environment Connectivity (limited specifically to the ResWare standalone application) *ResWare access through all other methods remained operational and was not impacted.
Impact Start/End Time:	Start Date & Time: Tuesday 3/2/2026 13:34 ET End Date & Time: Tuesday 3/2/2026 16:48 ET
FURTHER INFORMATION	To request further information regarding this outage please contact the IT help desk. Email: helpdesk@equitynational.com Phone: 888-434-5500 x1023

Investigating
March 03, 2026 at 6:34 PM
Investigating
March 03, 2026 at 6:34 PM
Outsourcers are currently unable to access the Citrix ResWare standalone application. Access to ResWare through other methods is functioning normally and remains unaffected. We are actively investigating the issue and working to restore full access as quickly as possible.

Completed
February 21, 2026 at 8:21 PM
Completed
February 21, 2026 at 8:21 PM
Maintenance has completed successfully.
In progress
February 21, 2026 at 8:00 PM
In progress
February 21, 2026 at 8:00 PM
Maintenance is now in progress
Planned
February 21, 2026 at 8:00 PM
Planned
February 21, 2026 at 8:00 PM
IT - Planned Outage (Network) - Notification
Impacted Service(s): Internal and External Network Connectivity
Scope of Work: Firmware Upgrades on Multiple Network Devices
Expected Service Impact: Intermittent and(or) loss of:
- Internet Connectivity
- Connectivity to Internal Servers/Applications
- External Citrix Environment Connectivity
- Access to Internally Hosted Websites (i.e. my.equitynational.com)
Outage Window:
Planned Start Date & Time: Saturday 02/21/2026 3:00 PM ET
Planned End Date & Time: Saturday 02/21/2026 6:00 PM ET
FURTHER INFORMATION To request further information regarding this outage please contact the IT help desk.
Email: helpdesk@equitynational.com Phone: 888-434-5500 x1023

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