Equity National Title - Notice history

IT Outage – Citrix ResWare (Standalone Application Only) – Resolved

Impacted Service(s):

Citrix ResWare (Standalone Application Only)

Incident Description

Outsourcers were temporarily unable to access the standalone ResWare client via Citrix after a virtual server unexpectedly reverted to an older system image. The server was restored using a recent snapshot and rebuilt as needed. Full access has been successfully restored.

Service Impact:

Service Impact:

• Access to the Citrix ResWare standalone application for outsourced users

• External Citrix Environment Connectivity (limited specifically to the ResWare standalone application)

*ResWare access through all other methods remained operational and was not impacted.

Impact Start/End Time:

Start Date & Time: Tuesday 3/2/2026 13:34 ET

End Date & Time: Tuesday 3/2/2026 16:48 ET

FURTHER INFORMATION

To request further information regarding this outage please contact the IT help desk.

Email: helpdesk@equitynational.com

Phone: 888-434-5500 x1023